Helper EHR By Netsmart

The price is reasonable and customer service is helpful. The program is reliable overall and delivers what it promises.

The interface used to be a lot simpler before some new upgrades. It has become too complex to use now. Also needs to have support for device like phones and tablets.

Have used this for 15 years and have never been disappointed. There were always great updates and smooth changes whenever required for my practice. Helper support is also remarkable!

The only complaint I have is that there is a printing issue. If you want to print a patient appointment, it prints all appointments. Same with printing insurance company details. It would print all insurance companies ever used. This feature definitely needs a filter.

We were able to collect a lot of claims because of features in the software. We have also entered new clients efficiently since switching from paper-based systems. There are many reporting options and its overall easy to use and serves all our needs.

It is web-based and not server-based. We are still sticking because we love the features but we hope the system can be move to the web for better mobile access.

A person who is not tech-savy can understand the system. Easy to use, but please more development required.

It is a basic system, lack of functionalities on the pediatric side, especially with the templates.

It offers a very basic usability for my practice, I expected a specific to specialty workflow but did not offer me that.

Did not like the software at all, too many clicks required to navigate between windows, plus it has glitches.

I expected a bit more on the clinical part for my cardiology practice

The software has made the everyday work in our practice very fast and efficient. It is very user-friendly and easy to learn in the start.

There are some minor issues with the claims. The vendor should work on them to resolve the issues soon.

User-Friendly system but have little complications. Customer support is not supportive.

There is nothing I like about this product which could be written in Pros. Worst experience ever I used an EMR system.

Extremely disorganized, unprofessional and outdated software with a number of glitches and useless customer support.

The system is very robust and this company does a good job of staying ahead of the game regarding new and future law/regulation/requirement changes.

The medication section needs improvement. The documentation of data is time consuming which affects the ease of use.

Spent more time dealing with IT than actually taking care of patients while using this EMR. Does not facilitate ease of patient care or ease of use for the physicians and staff.

Lots of missed time, lost revenue, and frustration caused by dealing with the "support" team and management.

The Customer support was a nightmare, and getting almost anything fixed or resolved took days (not hours.... days)

The product may have been ok but we had such poor support from the vendor we had to get out after 6 months and it was very expensive.

Templates were not made available until 3 months into our use of the system, which means we wasted many hours trying to make templates rather than modify others.

It is easy to use and all the patients like it and seem to be able to communicate with us very simply.

The IT support isn't available 24 hours a day so it doesn't always get resolved when its needed only on business days.